Order Questions

What You Get and How It Works

This page contains answers to frequently asked questions like:

• How It Works
• Pricing and Warranty
• Customer Support
  

Plan3D is one product for one price with all the features you see described on this web site. There are no add-ons, extra fees, or other costs.

The only other service we offer is Plan Creation Services where you hire us to convert your floor plans to a 3D file you can open in plan3D and modify any way you want.

It probably will, but it may be slow. Plan3D works best on computers with accelerated 3D video cards that are included with most computers since 2001. Learn more...

You get all the 3D and 2D design tools described on our web site - including all the tools you need to do designs and layouts for homes, kitchens, landscaping, interior design, bathrooms, basements, sign making, offices, retail stores, restaurants - plus all the features of plan3D you see described on our website. Feature Overview...

No. We don't renew automatically. You can renew manually either before or after your subscription expires. Many users sign up for our lifetime subscription so they don't have to worry about renewing.

Even if your account is expired you can still view, print, and make changes to your projects. However, only current members can save their work.

Take advantage of the special pricing for our lifetime membership and you'll never have to renew.

No. There is nothing else to buy to use plan3D.

Click here to sign up. You can use plan3D immediately after subscribing.

Yes. You get free access to all our large library of 3D objects and textures as well as any new ones we add. 

Yes. If you're not 100% satisfied with plan3D for any reason, email us within thirty days for a full refund. Read more about this under our End User Agreement.

Plan3D is the company that wrote this plan3D software and sells it online. Our founders have been doing computer software since 1979 having created other websites like ArtToday.com, Clipart.com, Photos.com as well as software like DeskArt, ZBasic, FutureBasic, and others.  Learn more

Yes. You get unlimited technical support for no extra charge.

Yes. Any new objects and materials we add to our libraries are also instantly accessible to you.

Yes. You can set plan3D to work in metric or U.S. measurements. This is easily set under Preferences in the Edit menu under the "Measurements tab."

Yes. You get a complete online manual with video tutorials, and detailed instructions. We're updating it all the time.

Plan3D works on any computer or laptop running native Windows 2000, XP, Vista, 7 or 8. Learn more

If you have a Macintosh computer with a native version of Windows installed with "Parallels Software" you can use plan3D. Plan3D does not work on a Macintosh system running the pseudo version of Windows that comes with it.

No they're not. Plan3D only runs under Windows 8, 7, Vista, and XP. See System Requirements for details.

No. Plan3D is by Online subscription only. However, there is a lifetime membership option. If you sell your old computer you can download it to a new one. You can use Plan3D on two computers simultaneously.

No. Logging in requires a connection. Dragging in 3D objects, textures, requires a connection.

Yes. We support JPG, GIF, PNG and BMP formats. Just drag the graphic file onto a 3D surface and it will be applied. You can also resize, rotate, and move textures on surfaces.

This also works for putting your own photos and art in picture frames or on walls.

Plan3D also supports mirrored surfaces - for putting mirrors and bathrooms, hallways, walls, etc. And Reflective surfaces - for example, shiny floors and countertops.

Yes. We allow two concurrent installations. To install on a third, uninstall it first from one of the first two installations.

Yes. Expired members can open, view, edit, and print their project files - they just can't save changes. Our lifetime membership allows you to not worry about an expiration date.

Simple. We promise never to give anyone access to your personal information. You'll never get spam from or because of us. We will send you a reminder when it's time to renew (we don't renew automatically.) We may send you an occasional - maybe 1 or 2 emails a year at most - about your membership.  Learn more

Yes. You can draw every detail of your plans manually if you want. Draw walls, drag on windows, doors, roofs, etc. We provide several time-saving wizards and floor plan tracing functions to get you started faster but you're under no obligation to use them.

Yes. We provide simple tools for importing and scaling your existing floor plans so you can trace walls, roofs, drop in cabinets, fixtures, and so on. This can save you a lot of time.

Sure. Our design experts will create plans for you for as little as four cents a square foot. This service is really helpful for users in a hurry or busy with other things. Learn more

Can I Record 3D walk-throughs?

Sure. You can use screen-recording software from third parties to record what you see when you walk or fly through your projects. Screen recordings can be saved in Flash or YouTube movies or slide shows.

Yes. Anyone can view your plans with our free viewer. Learn more

Yes. Plan3D was designed to be used by homeowners and others who are not graphic designers or architects. We have removed unneeded complexity to make the design experience simple and enjoyable - while retaining the features you need most to see exactly how your project will look. Learn more

Yes. Print any view from any position including 3D, blueprint, overhead, and elevation views. Blueprint and Elevation views include detailed dimensions you can share with contractors, interior designers and government permit agencies.

Sure. Plan3D will export any view to a graphic file you can use in Powerpoint, word processors, emails, etc.

Yes. Set height, width and depth of any object - like furniture, cabinets, walls, appliances, and fixtures. We even give you tools to rotate, scale, and move surface textures.

Yes. Pick colors from a paint company like Behr, or mix your own colors. You can use texture files like wood, fabrics, bricks, carpet, etc. from the Internet and other sources.

All projects are saved on your computer. We do not have access to your files.

Yes.

No. Members may create as many projects as they want without limitation.