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What You Get With Plan3D
Frequently Asked Questions


  1. Is Everything Really Included?
    Yes everything. There are no other fees or costs. Here are some of the features included with your plan3D subscription:
     
    Home Design Interior Design Bathroom Design
    Landscaping Kitchen Remodeling Business

  2. How Long Must I Wait Before I Can Use Plan3D?
    There is no wait. After you sign up you can download and use Click here to start using plan3D nowplan3D immediately. It takes about three minutes to set up plan3D.
  3. Explain $2.95 and $15.95 a month
    You can pay $15.95 for one month or save money and pay $35.40 up front for 12 months (12 mo. x 2.95 = 35.40). You pay only once. There are no monthly or other fees and we never renew subscriptions automatically.
  4. Are There Any Other Costs After I Subscribe?
    None at all. As part of your single payment you get the complete integrated set of plan3D design modules for kitchens, baths, home design, landscaping and so on, as well as all 9,000 furniture items, carpets, cabinets, textures, bricks, flooring and everything else. There are no monthly charges. There are no other costs of any kind to worry about.
  5. Will I Be Charged Monthly or Renewed Automatically?
    You will never be charged monthly. You will not be renewed automatically. You pay only once. There Plan3D is an Verified Paypal Seller Since 2002are no other fees or costs to use plan3D. We will never renew your account automatically. After you order we erase all your credit card information from our computers and files to secure your data from even the small chance of hackers seeing it. To renew you must login manually and click the renew button and re-enter payment information. If you don't renew, your account will expire and you will not be charged again, ever.
  6. Can I Install Plan3D On My Other Computer?
    Yes. You may download and use plan3D on your home, laptop and work computers as part of your subscription. You may not give copies of plan3D to others however. Plan3D is copyrighted. It is licensed to one individual only - not to a company.
  7. Can I View My Plans After My Membership Expires?
    Yes. When your subscription expires you can still open, view, edit, and print your files - you just can't save them. Renew at any time.
  8. Is Ordering by Credit Card Safe?
    We make sure it is. Our order page uses Verisign's and PayPal's secure payment services and Thawte's SSL certificate with 128-bit encryption to keep your order information safe. We protect you from viruses and spyware with HackerSafe software to monitor our servers.
     
    Verisign
    HACKER SAFE certified sites prevent over 99.9% of hacker crime.
     
  9. Is Technical Support Free?
    Yes. You get free, unlimited technical support as part of your membership. We also have an online manual with animated tutorials and detailed step-by-step instructions.
  10. Does Plan3D Work On Non-Windows Computers?
    No. Plan3D requires a desktop or laptop/notebook computer with Windows 2000, Windows XP or Windows Vista to operate. It does not work on a Macintosh or Linux computer (although it will work on an Intel Mac running Windows XP under Leopard.)
  11. Is Metric Supported?
    Yes. Measurements can be in displayed in meters and centimeters or in feet and inches.
  12. Is My Personal Information Safe?
    TRUSTe Privacy ApprovedWe take protecting your privacy seriously. We have even taken the time to get approved by TRUSTe. The privacy watchdog company you can trust. Read our privacy policy.
  13. What Kind of Payments Do You Take?
    You can subscribe online with Visa, Mastercard, cheque, bank transfer and other credit cards besides Visa and Mastercard if you choose the PayPal option on the right side of the order page.
  14. Does plan3D work in the UK, Japan, Canada, Australia, Europe, India, China and other Countries?
    Yes. The credit card company or PayPal will automatically convert currency for your order. Plan3D does metric and imperial measurements and allows you to convert your furniture, cabinets and other furniture to any size to match your needs.
  15. Your satisfaction is guaranteed. Notify us within 3 days for a full refund.Do You Guarantee My Satisfaction?
    Yes. If you are not 100% satisfied with your plan3D subscription for any reason, email us within three days for a full refund of your purchase price. After three days you will be refunded your full purchase price minus $15.95 for each month or partial month you've used it.

    Note: Refunds for Linux and Macintosh computers will incur a $5 processing fee. If you have been refunded in the past and you sign up and ask for a refund again there will be a $5 processing fee on top of fees subtracted in the previous paragraph.
  16. Is plan3D a Downloadable Program or a Web Page?
    You can use plan3D either as an application you download or a web-page plug-in you use in a browser. Both versions function the same. However, plan3D is software that only works on Windows-based computers using XP, Vista or Windows 7. Plan3D is not compatible with Linux or Macintosh Operating Systems. It will work on Macintosh with XP using Parallels.
  17. Can I Buy it On a CD?
    No. Plan3D is available by download only. By subscribing online you save time and money since we don't have to charge you for shipping, the cost of the CD, our warehousing costs, costs for resending malfunctioning CD's etc. Online access gives you immediate access to new models.
  18. Can I Use Plan3D Without An Internet Connection?
    No you can't. You must be online to access the 10 gigabytes of furniture, textures, etc. and to use plan3D.
  19. Who Makes Plan3D?
    Plan3D is made by Plan3D, Inc., 8549 E. Tanque Verde, Tucson, AZ 85749, United States. It was started in October, 2001 to provide simple home design tools to homeowners and non-technical users. Our founders have been in the software business since 1977.
  20. Realistic 3D ModelsIs Real 3D Furniture Included?
    Yes. You can use any of the thousands of sofas, chairs, refrigerators, windows, doors, tables, trees, bushes, stairs, flooring, cabinets and other realistic 3D models. You also get free and immediate access to new objects as we add them. More
  21. Are Surface Textures Free?
    Yes. We provide thousands of fabrics, flooring, wall coverings and other textures at no cost which you can apply to any 3D surface in your plans. You may also use your own photos and other images from web site's or CD collections. You also get free access to all the new textures we put up every month.
  22. Can I Use My Own Texture files?
    Yes. You may use your own image files, photos and other images from web site's or CD collections and apply them to any surface like walls, sofas, windows, chairs, floors, terrain and so on. Plan3D supports gif, jpg, png and bmp texture files.
  23. Are Upgrades Free?
    Yes. Upgrades are free. As part of your subscription you get free upgrades and free access to all new features and additions. When we add new 3D models and textures you get full access to them in the directory.
  24. Can I Draw My Own Plans or Must I Trace Plans?
    Actually you can do both. You can create your own floor plans from scratch by drawing walls at any angle in any length, height or thickness. Or you can import a 2D floor plan you can trace and see in 3D. We also include a wizard to create rooms and building by entering dimensions. After you create a building you are free to modify it as needed.
  25. Is it Easy to Walk Around and View My Plans?
    Yes. Do walk-throughs and fly-throughs to view your project from any angle. Zoom in to any spot as close as you want. Orbit around any point using simple mouse clicks.
  26. Can I Share Plans With Contractors and Others?
    Yes. You can distribute plans via email to architects, contractors, interior designers, landscapers and others so they can look at them with our free viewer. Together you can decide on paint colors, furniture, wallpaper, fabrics and other things together. Also export plans as web images or print them with dimensions to share.
  27. What If I'm New To Computers - Can I Learn It Quickly?
    Yes. Plan3D was designed to be easy for homeowners, interior designers and computer novices who don't want to learn complex and expensive CAD software. If you know how to use the Internet you can use plan3D.
  28. Is it Really as Realistic As You Make it Look?
    Yes. In our opinion plan3D is the most realistic, real-time 3D home design tool on the market today. You see exactly what you're going to get while you're working - not wait for ten minutes to "render" a view like other programs. Plan3D lets you apply shadows, reflections and colors on-the-fly in a way that was not previously affordable. This realism makes home design fun for regular folks. It is so simple that it's taught in elementary school.
  29. Designing your home is easy with plan3D. Click to see...Can I See My Floor Plans In 3D?
    Yes you can trace your floor plans in plan3D to see exactly how they'll look in real life. Do walk-throughs and fly-throughs of your new home in three dimensions. See how your kitchen, living room, bedrooms, exteriors and landscaping will look. Easily change you plans and show your contractor what you want. Save thousands of dollars by seeing your plan in advance.
  30. Can I Print Any View from Any Angle?
    Yes. Print any view in realistic 3D and also blueprint and elevation views with detailed dimensions you can share with contractors, interior designers and government permit agencies. Note: plan3D will not print to a XY plotters at this time. You are limited to laser and inkjet printers and whatever paper sizes they support.
  31. Can I Change the Size of Furniture and Other Things?
    Yes. You can change the size of furniture, doors, windows, walls and other 3D models by right-clicking them and changing the dimensions. You can scale, move and rotate textures on surfaces.
  32. Where Are My Project Files Saved?
    All your files and projects are saved on your computer the same way you save files from other programs. We have no access to your project files. You can send files to your friends and associates for viewing with our free viewer.
  33. Do I Own the Copyright to My Plans?
    Yes. absolutely. Anything you design is yours and may be shared with anyone you want. All your work files are saved on your computer - we have no access to your work. Of course, you cannot distribute your password to others. We provide a free viewer you can give them to view your plans for this purpose.
  34. Can I Create As Many Projects As I Want?
    Yes. Members may create and save as many project files as they desire - there is no limit imposed. Email projects to others - or send then snapshots of any screen views. Save files in 3D format or save them as photo-realistic views you can edit in Photoshop and other programs.
  35. Does It Work on Older, Slower Computers?
    Not very well. Plan3D is a real-time 3D program that requires a computer less than five years old. You need WindowsXP, Vista, Windows 7 or Windows 2000 and a 3D video card. Minimum System Requirements
  36. Are File Formats Compatible with AutoCAD, etc? Not at all. Plan3D is not a CAD program for architects or 3D designers - it's a simple design tool for homeowners so all the overhead required to make it compatible and more difficult is left out. It will export 2D floor plans with dimensions and you can also print 3D views of any of your projects for your architect or contractor to work from.
  37. Does it Work On Macintosh, Linux or Unix?
    Plan3D only works on Windows based computers (Windows 7, Vista, XP and 2000). Do not order if you have a Macintosh unless you are running Leopard and Windows XP with Parallels. It does not work on other Macintoshes. If you order plan3D for a Macintosh, Linux or Unix computer and ask for a refund there is a $5 processing fee for the refund.
  38. What's the Catch? What Doesn't It Do?
    Plan3D is not for architects, engineers or professional 3D designers - nor is it priced as such (most CAD programs cost at least $300 and as much as $8,000 per year).

    Plan3D was created as an easy home design tool for homeowners, interior designers, contractors and people who don't have the time or inclination to learn complex CAD software. People who just want to see their design in 3D without the underlying complexities.
     
    Plan3D lets you visualize home and business plans in lifelike 3D. It doesn't burden you with complex (and unnecessary) plumbing pipe tables, permit code violations, analyze load bearing walls or provide structural schematics, studs, joists, truses or electrical wiring diagrams. It just lets you see your ideas quickly and easily without the fuss.
     
    Plan3D does not print to expensive CAD XY Plotters or blueprint machines - only to regular computer inkjet and laser printers.
     
    Keep in mind however that architects, builders and other designers can see exactly what you want when you share your plan3D files with them. This usually results in hours of saved time and a reduced fee from your architect that more than pays for plan3D.
 

Customer Testimonials

Read what people say below... 

"THANK YOU!...I will let other people know about this Great Site. I especially like having the "latest" version of the software, and all the bells and whistles without having to "buy the latest version" and without it taking up tons of space on my own computer...

Good program, folks!"

Reni Xavier

"I have to say that this software has made a huge difference for us.  In a short time, I was able to take blueprints from our architect and put them in your software so I could "walk" my wife through our home to show how things would feel. 

She was able, with confidence, to make some critical decisions about the design of our addition."

H. Schanck

"I subscribed to Plan3d on Saturday night and have been using it all weekend. My mother-in-law's house was destroyed by Hurricane Katrina and she is having to make many decisions about rebuilding.

While it is exciting to be able to pick new features for the house it is also a daunting task to make sure she will be happy with the results.  This program has already helped her decide on the new windows and doors. Thank you."

Judy Kovacevic
 

"I would like to congratulate you on your superb web site and software. Plan3D is the tops and your technical staff are second to none!

All of my queries were answered in record time and it was no bother to the guys who replied. Special thanks to Wes who sorted my problem. I live in Northern Ireland and it is the best £20 [$35.40 USD] I have ever spent on software.

Thanks again and well done guys."

Rosemary Woodside

"Though creative, I consider myself not to be  computer savvy and this service was extremely easy to self-teach.  After a weekend of simply playing with a model for fun I was able to easily navigate through my first project using this tool...   
 
I have shared your service with associates in my field as well as those outside of it such as contractors, realtors and even friends considering the purchase of a home needing some remodeling.

Thanks so much for providing such a great service!"
 
Victoria Rios
 

Subscribe here.

"Thank you for having a great online system like Plan3D! I'm a homeowner with a new house being built... and haven't been able to find anything as simple and intuitive... until now."
 
Joy Banks
 
"...a big thank you for a wonderful program! I've designed the house of my dreams - which impressed my architect!  He had no idea what kind of courtyard I wanted until I was able to "show" him!  How fantastic is that!"

Janice Brown

"At first I was upset that the software wasn't AutoCAD compatible... [but] Last night I had a "BALL" utilizing your program drawing my existing home. [I enjoyed it] So much that I stayed up till 5:00am.

Well thanks for selling such easy & fun software."

Robert McLennan

"Hey, I wanted to let you know that I think your software is fantastic. It’s so easy to use and gives great results. I’ve purchased other design software in the past, and always had difficulties trying to figure them out.
 
I was a little skeptical to try it at first [but]... I took the leap and am happy I did."
 
David Scarani

"As always thanks for an amazing product, I am constantly impressed at the simple power that you guys have created."

Harry Antipala

Read What Other plan3D Customers Have To Say

 

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System Requirements: Any Windows-based Laptop or PC with the latest version of Windows 7, Vista, XP or 2000 and a 3D video card. System Requirement Details

Your satisfaction is guaranteed. Notify us within 3 days for a full refund.

Satisfaction Guarantee
If you are not 100% satisfied with your plan3D subscription for any reason, email us within three days for a full refund of your purchase price. After three days you will be refunded your full purchase price minus $15.95 for each month or partial month you've used it.

Note: Refunds for Linux and Macintosh will incur a $5 processing fee. If you have been refunded in the past and you sign up and ask for a refund again there will be a $5 processing fee on top of fees subtracted in the previous paragraph.


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